> ## Documentation Index
> Fetch the complete documentation index at: https://docs.textin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Errors

> This page lists common xParse error codes.

Use this page as the primary error code reference for both **Parse** and **Extract**.

## Authentication errors

These errors are shared across Parse and Extract.

| Code    | Description                                  | Solution                                       |
| ------- | -------------------------------------------- | ---------------------------------------------- |
| `40101` | Missing credentials                          | Include both authentication headers.           |
| `40102` | Invalid credentials                          | Verify your App ID and Secret Code.            |
| `40103` | Client IP address is not on the IP allowlist | Add the client IP address to the IP allowlist. |

See also: [Authentication](/xparse/authentication)

## Request and file errors

These errors are shared across Parse and Extract.

| Code    | Description                                          | Solution                                                                                 |
| ------- | ---------------------------------------------------- | ---------------------------------------------------------------------------------------- |
| `40302` | File size exceeds the limit for the current endpoint | Reduce file size, split the file, or use the limits documented for the current endpoint. |
| `40303` | Unsupported file type                                | Use a supported file type.                                                               |
| `40304` | Invalid image dimensions                             | Resize the image to a supported size.                                                    |
| `40422` | Corrupted file                                       | Re-upload the file or regenerate it from the source document.                            |
| `40423` | Incorrect PDF password                               | Provide the correct password.                                                            |
| `40424` | Page range out of bounds                             | Adjust the selected page range.                                                          |
| `40425` | Unsupported input file format                        | Convert the file to a supported format.                                                  |
| `40428` | Office-to-PDF conversion failed or timed out         | Re-export the file, remove unsupported content, or convert it to PDF first.              |

See also: [Supported Files & Limits](/xparse/supported-files)

## Request validation errors

These errors are shared across Parse and Extract.

| Code    | Description                            | Solution                                                           |
| ------- | -------------------------------------- | ------------------------------------------------------------------ |
| `40003` | Insufficient balance                   | Top up the account or switch to an account with available balance. |
| `40004` | Invalid request parameters             | Check request parameters, schema fields, and file input.           |
| `40007` | Bot does not exist or is not published | Verify the configured bot identifier and publish status.           |
| `40008` | Bot is not enabled                     | Enable the bot before sending requests.                            |
| `40301` | Unsupported image type                 | Use a supported image format.                                      |
| `40305` | No file uploaded                       | Include a file in the request.                                     |
| `40400` | Invalid request URL                    | Verify the request endpoint and path.                              |
| `50207` | Partial page failure                   | Inspect the response and retry the affected file if necessary.     |

## Parse-specific errors

| Code    | Description           | Solution                                                                        |
| ------- | --------------------- | ------------------------------------------------------------------------------- |
| `40427` | Unsupported DPI value | Use a supported DPI setting, or remove the DPI parameter if it is not required. |

See also: [Parse Response Format](/xparse/parse/response-format)

## Extract-specific errors

| Code    | Description           | Solution                                                    |
| ------- | --------------------- | ----------------------------------------------------------- |
| `40306` | QPS limit exceeded    | Reduce request rate or request a higher limit.              |
| `50011` | LLM connection failed | Retry the request. Contact support if the problem persists. |
| `50012` | LLM engine failed     | Retry the request. Contact support if the problem persists. |

See also: [Extract Response Format](/xparse/extract/response-format)