Errors - TextIn Intelligent Document Parsing

Use this page as the primary error code reference for both Parse and Extract.

Authentication errors

These errors are shared across Parse and Extract.

Code	Description	Solution
`40101`	Missing credentials	Include both authentication headers.
`40102`	Invalid credentials	Verify your App ID and Secret Code.
`40103`	Client IP address is not on the IP allowlist	Add the client IP address to the IP allowlist.

See also: Authentication

Request and file errors

These errors are shared across Parse and Extract.

Code	Description	Solution
`40302`	File size exceeds the limit for the current endpoint	Reduce file size, split the file, or use the limits documented for the current endpoint.
`40303`	Unsupported file type	Use a supported file type.
`40304`	Invalid image dimensions	Resize the image to a supported size.
`40422`	Corrupted file	Re-upload the file or regenerate it from the source document.
`40423`	Incorrect PDF password	Provide the correct password.
`40424`	Page range out of bounds	Adjust the selected page range.
`40425`	Unsupported input file format	Convert the file to a supported format.
`40428`	Office-to-PDF conversion failed or timed out	Re-export the file, remove unsupported content, or convert it to PDF first.

See also: Supported Files & Limits

Request validation errors

These errors are shared across Parse and Extract.

Code	Description	Solution
`40003`	Insufficient balance	Top up the account or switch to an account with available balance.
`40004`	Invalid request parameters	Check request parameters, schema fields, and file input.
`40007`	Bot does not exist or is not published	Verify the configured bot identifier and publish status.
`40008`	Bot is not enabled	Enable the bot before sending requests.
`40301`	Unsupported image type	Use a supported image format.
`40305`	No file uploaded	Include a file in the request.
`40400`	Invalid request URL	Verify the request endpoint and path.
`50207`	Partial page failure	Inspect the response and retry the affected file if necessary.

Parse-specific errors

Code	Description	Solution
`40427`	Unsupported DPI value	Use a supported DPI setting, or remove the DPI parameter if it is not required.

See also: Parse Response Format

Extract-specific errors

Code	Description	Solution
`40306`	QPS limit exceeded	Reduce request rate or request a higher limit.
`50011`	LLM connection failed	Retry the request. Contact support if the problem persists.
`50012`	LLM engine failed	Retry the request. Contact support if the problem persists.

See also: Extract Response Format